| FAQS - When will I recieve my order? | ||
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Orders placed before 2 PM and within mainland Britian will be delivered next working day between 9am and 5pm by City Next Business Day Delivery and will need to be signed for. If there is no answer when the order is delivered a card will be put through your letterbox advising you of the missed delivery, and the delivery will be re attempted the following day and the day after, after three attempts at delivery the package will be available at your local City Link Depot Once your order has been dispatched, you can track the status of the delivery simply select Track Your Order in the Matobmobile Shop and enter your order number (on your order confirmation email or given to you over the phone) and postcode. You will then see your City Link tracking number which when selected should take you to the status of your delivery on City Link's website. If you paid by cheque there will usually be a 3-4 day delay to this process to allow for clearing. Orders shipped to outside mainland UK will usually take between 2 - 5 days depending upon where in europe you are. If you have any further questions in relation to how long your order will take give us a call on 0845 2177712 or email support@matobmobile.co.uk |
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