| FAQS - My phone seems to have a fault, what should I do? | ||
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If your think you phone has a fault, please consult our support resources, namley the FAQs and the Getting Started Guideand the user manual If the fault still seems apparant please contact us by emailing returns @matobmobile.co.uk or by calling 08712 226252 and we will go through any additonal troubleshooting steps. If the issue cant be resolved the phone will need to be returned please see here for the procedure for returning the phone. Please note if a product is returned as faulty and subsequently found to have no traceable fault (except peace of mind returns) it will be subject to a £6 redelivery charge before the goods will be returned. Similarly if a unit is found to have physical damage upon return it will returned to the sender with a quote for repair. |
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